Here are the boys working on Lea’s personalized Mother’s Day cake:
I said to the young woman running this table “wow, you’ve got the best job in the whole store right now, don’t you?” She smiled and said “oooooh, yeah.”
So we stopped at Publix first on Saturday because I was afraid there would be a mob at the greeting cards, and I wanted to get it over with. Wasn’t bad at all. Then it turned out I could get Kohl’s gift cards there too, so I was delighted to cross “driving east on 72 through Madison in the middle of the afternoon” off my list. The custom heart cake capped the visit nicely.
I know I’ve bragged on Publix before, but it’s just an exceptionally run business. It’s a retail experience I can count on not to raise my stress level, and as that’s consistently true of at least three locations with which I’m familiar, I conclude it’s cultural. Good job, folks. Don’t go changin’.
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I was sincerely impressed with Publix’s response to the tornadoes last year. They had a plan, they had generators, they had pallets of bottled water and charcoal up front and extra bags of ice. Later, they had cleaning supplies up front and extra employees who traveled from Nashville and Chattanooga to help restock and take care of all the people buying food after the power came back on. They had their act together.
Miria, indeed. Additionally I am remiss in that I should have also mentioned how much food Publix donates to our church to distribute to people who need it.
I recently moved from Florida, and other than the friends we left behind, I only REALLY miss Publix. (Definitely not the weather)
It is a little more expensive for some things, but the quality of the food and service is so far ahead of the competition that it is completely worth it. As an extra bonus, they take good care of their employees and their communities! Since the employees have such a direct stake in the success or failure of the business, they’re motivated to do great work – and it shows.
Loyal Publix shopper here too. The employees are always so cheerful and helpful. You just don’t find that at other stores. I also like that they make an effort to employ mentally challenged/disabled workers. What a great service to the community.
John, welcome to BoWilliams.com! You must not have moved here because we have Publix throughout the area (north central Alabama). Judging from the store locator on the Publix web site, if you are without Publix it looks as if you may have left the South, in which case I ask you to be extra-patient with your fellow citizens. There’s a good chance they don’t know any better. 🙂
Jenny, I hadn’t considered that, but you’re right. I also find their low rate of turnover telling. Many of the people at “our” store–on County Line–were there when it opened.
North Carolina, so we’re juuuuust missing out. Harris Teeter is ok, but it doesn’t quite inspire the same kind of loyalty Publix has.
Anyway, I’ve been reading here a while! Just switched my comment email because I don’t know how much longer I’ll be able to get to my old ISP account. Different picture attached to this email’s gravatar, and the only two pictures I can find show such extremes that they don’t even look like the same person at all. This was one from a 1920s-themed New Year’s party and the last one was after hiking up and down hills all day in 40 degree rain!
Oh! Whew. North Carolina, so still God’s country. Excellent. 🙂