I commented on air travel in general in the previous post. It’s the tritest of subjects, and I don’t intend to spend pages and pages on it. I did want to add this little tidbit, though, because it gave us a chuckle when we needed it. It’s probably in-the-moment humor that won’t translate to blogging, but laugh anyway, dammit.
Jenny, Nathan, and I were driving to the lunch we weren’t supposed to have today. My phone beeped, so I checked my voice mail. It was Johnny-on-the-spot Orbitz.com, calling three and a half hours after the airline had.
Jenny: “Who is it?”
Bo: “An Orbitz.com robot.”
Jenny: “What is it saying?”
Bo (singsongy, feminine, vaguely British): “Hi, this is Marisa with Orbitz.com. Your day’s all fucked up! Here are the details!”
(This is where you laugh.)
That same Orbitz.com voice called me all afternoon with updates on the 3:30 Atlanta-Huntsville flight—the one we weren’t on, because our 12:30 Norfolk-Atlanta flight was canceled.
In sum, Orbitz.com has done absolutely nothing to foster confidence in a first-time user, and I think the possibility of repeat use is remote at best.
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